IT Graduate, who has experience in working in the areas of Customer service, Administration, and IT, who also has experience in working with confidential and legal documents. who is well organised, thorough, dependable, has a positive can-do attitude and completes any given task, with a strong customer focus.
Key Skills
| ● Administration ● Data Entry ● Reception ● Time Management ● Research ● Computer Commissioning | ● Computer Commissioning ● Microsoft Office – Word, Excel, PowerPoint, ● IT support and Training for staff and clients ● CRM (Customer Management Systems) Databases ● Website design and maintenance ● Customer service |
Work History
Breathe New Life (Volunteer Technical Team (Podcast Editor)) 2012 – Present
(Stoke on Trent) Duties:
- Editing sound files
- Managing Soundcloud and uploading files
- Setting up and operating AV and sound system equipment
- Producing AV presentations
Royal Mail / Angard Staffing (Seasonal MDEC Keyer (Data Entry)) 2015,2017,2018 (seasonal)
(Stoke on Trent) Duties
- Providing support to the automated mailing systems by inputting data such as addresses and postcodes the system is, unable to read plus resolving system problems to ensure mail gets to its destination. adhering to all Data Protection laws and Guidelines
- Working to tight deadlines in a fast-paced environment
- Helping to train fresh staff.
PB Recruitment & Training Ltd / Ryman (TPRG) (Customer Service Advisor) 2018
(Crewe) Duties
- Handling incoming calls
- Taking orders from customers over the phone using Маgеntо (CRM),
- Tracking customer orders either, electronically or by contacting stores and delivery agents by phone to obtain the information needed, by the customer adhering to all Data Protection laws and Guidelines.
- Updating CRM or other customer information systems when needed
Iron Mountain / Randstad (Administration Operative (Data Centre Specialist)) 2017
(stone) Duties
- Prepared documents for scanning, adhering to all Data Protection laws and Guidelines.
Stoke on Trent City Council / Service Care Solutions (Team Support (Administration)) 2016-2017
(Stoke on Trent) Duties
- Inputting data onto bespoke filing systems, and databases adhering to all Data Protection laws and Guidelines.
- Scanning and uploading documents to the system to ensure documents could be filed as needed.
- Filing and archiving paper-based files/legal documents
- Sending minutes and reviews to clients.
DWP (Digital Assistant) 2016
(Stoke on Trent) Duties
- Working in the reception area, showing Job centre users where to go
- Assisting clients in the use of computer systems
- General administration tasks such as photocopying.
HMCTS / Brook Street (Court Usher) 2016
(Stoke on Trent) Duties
- Assisting court users and visitors throughout each case
- Preparing the courtroom for each session
Caudwell Children (Design and Funding application team member) 2015
(Stoke on Trent) Duties
- Using databases and bespoke customer management systems
- Checking and Processing applications for funding and Using Photo Matrix Software (photo database software) adhering to all Data Protection laws and Guidelines
- Filing and scanning
Marks 4 Training (Publications Administrator) 2012
(Stoke on Trent) Duties
- Handling inbound and outbound phone calls
- Producing publications and authoring articles for the newsletter
- General administration such as photocopying and filing.
- Research
The Ethical Computer Company (Technical Volunteer) 2011-2013
(Stoke on Trent) Duties
- Selling computers and computer-related products
- Research
- Assisting clients in using computer systems.
- Repairing and rebuilding computer equipment adhering to health and safety, Data Protection laws and Guidelines
(London, Warwickshire, Leicestershire and West Midlands) Before this I worked in various roles, working with Siemens IT Services, Leicestershire County Council, Earl Shilton Library, De Montfort University, William Bradford School, British Rail, Work-Link, working in the areas of Administration, training clients, IT Support and IT commissioning, customer service (Transport and Retail), research and producing publicity materials)
Education and Training
De Montfort University 2003-2007.
- BSc (Hon) Computing (3rd class)
Pet-Xi 2022-2022
- ·Team Leading Level 2
Pathway Group 2019-2019.
- Customer Service Level 2
Finance and Business Management School 2018 – 2019.
- AAT Access to Business Skills Level 1
- AAT Book-Keeping Level 1
Pathway Group 2019.
- Personal Development for Employability Skills Level 1.
- Customer Service level 1.
Learn Direct 2014.
- City and Guilds Customer Service level 1.
- City and Guilds Call Centre Operations level 1.
- City and Guilds Dealing with complaints level 1.
Newcastle under Lyme College 2014
City and Guilds Award in Education and Training Level 3 (PTLLS)
Marks 4 training 2012
- NVQ Business administration level 2.
Stoke on Trent College 2012 – 2013.
- Functional Maths Level 2.
Leicestershire County Council 2010 – 2011
- OCR Level 2 English and key skills in communication level 2.
Hobbies and interests
I am interested in photography and videography. I also have an interest in art, history, computers, and technology. My achievements include a skydive to raise money for a charity to help people struggling with debt.
While I was at De Monfort University, studying for my BSc in computing, I did a placement working in a research department in the university, while there I was researching games technology, and Data Protection Polices, the games part of the research I was doing, was published in a journal.
References Available upon request
Please check out my online Job profiles below
Christian Gittings 